Remote support

EVO staffs support via remote desktop

Under some circumstance, customers have issues that cannot be resolved. EVO support staffs are able to establish a remote desktop session to assist customers. Generally, there are 3 commonly used remote desktop options for customers to choose from:

  1. Windows Desktop – A built-in Windows application: (The following steps use Windows 10 as an example.)

    • Click START button.
    • Type Control Panel shown as above and click it to open.
    • Click on System and Security and then System.
    • Click on Remote settings.
    • In Remot Desktop section, click on Allow remote connection to this computer radial.
    • Click on Select User… to add an account for others to log in remotely.
    • Then, give the assigned user accountpassword and <public IP>:port or <computer host name>:port to whoever that will be logging in. The port number is 3389 by default unless otherwise specified. Note: if NAT exists, then make sure port forwarding or virtual server should map Internet Port Range to Local Port (3389) of computer host’s internal IP. The following screenshot is an example: (where Port Range is often assigned to other port number other than 3389 for security reason)
  2. Teamviewer – A small but powerful remote desktop application.

    • Download Teamviewer first.
    • Run installation executable.
    • Start Teamviewer.
    • To the left in the program, you will be assigned a Teamviewer ID and password.
    • Give the ID and password to whoever that will be logging in.
  3. VNC – Virtual Network Computing. There are several versions under GPL.

    • Download UltraVNC.
    • Install UltraVNC Server mode on server PC.
    • Install UltraVNC Viewer mode on viewer PC.
    • On server PC, if Windows Firewall and/or NAT exist, open port 5900 or your assigned port (5900+n) within Admin Properties.
    • On viewer PC, run UltraVNC Viewer.
    • Enter server PC’s public IP or computer host name + port number, such as IP:5900 or and click on Connect.